Women's Healthcare Associates, LLC
  • Administrative Office
  • Tigard, OR, USA
  • Full Time

Medical/Vision, Dental/Orthodontia, 401(k), Employer Paid Long Term Disability Insurance, Employer Paid Life & Accidental Death & Dismemberment Insurance, Employer Paid Maternity Leave, Voluntary Short Term Disability Insurance, Voluntary Life Insurance, Voluntary Long Term Care, Flexible Spending Medical, Dependent Care, & Transportation Accounts, Paid Time Off & Holidays, Life Balance, Employee Assistance Program, Childbirth Education Classes & Breastfeeding Support


We wake up for women, every day. We're inspired by their strength, their stories and the choices they make in pursuing health for themselves and their families. Our vision is that every woman will have the care and knowledge she needs to lead a full and healthy life. Will you help us achieve it?

The Help Desk Specialist provides support services to users of computer systems and data processing networks. In this position you will act as a first level problem identification and resolution resource, including answering questions, providing advice, investigating, troubleshooting and following-up to assist users in solving data processing problems.

*This is a 40 hr/week position (9:30am-6:00pm).

DUTIES

  • Monitor help desk phone queue and answer calls. Monitor and respond to help desk emails per standards for responsiveness and service.
  • Remotely troubleshoots workstation, printer and applications problems for WHA computer users.
  • Quickly and clearly documents all calls correctly in ManageEngine ServiceDesk Plus.
  • Improves and document help desk policies and procedures.
  • Provides back-up support to Clinical Applications Specialist.
  • Resolves as many service requests as possible with one call or visit.
  • Manages the equipment lifecycle. Ensures that all equipment is asset tagged, added to inventory and disposed of properly.

QUALIFICATIONS

  • Experience working in a medical group setting preferred, preferably in OB/GYN.
  • Experience working in a busy help desk environment required.
  • Experience supporting windows-based workstation operating systems required.
  • Experience supporting end users in a Windows Remote Desktop environment required.
  • Knowledge in Microsoft Office products.
  • Experience supporting EMR and Practice Management systems preferred. Experience providing excellent customer service to both internal and external customers.
  • Ability to keyboard quickly and accurately.
  • Must be able to successfully complete a background check and drug screen.

Women's Healthcare Associates, LLC is an equal opportunity employer.

Women's Healthcare Associates, LLC
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