Women's Healthcare Associates, LLC
  • Happy Valley
  • Portland, OR, USA
  • Part Time

Medical/Vision, Dental/Orthodontia, 401(k), Employer Paid Long Term Disability Insurance, Employer Paid Life & Accidental Death & Dismemberment Insurance, Employer Paid Maternity Leave, Voluntary Short Term Disability Insurance, Voluntary Life Insurance, Voluntary Long Term Care, Flexible Spending Medical, Dependent Care, & Transportation Accounts, Paid Time Off & Holidays, Life Balance, Employee Assistance Program, Childbirth Education Classes & Breastfeeding Support


We wake up for women, every day. We're inspired by their strength, their stories and the choices they make in pursuing health for themselves and their families. Our vision is that every woman will have the care and knowledge she needs to lead a full and healthy life. Will you help us achieve it?

Under the direction of the Practice Supervisor/Call Group, coordinates clinician office, call and time-off schedules through the call scheduler and practice management software.

*This is a 20 hrs/wk position working Monday - Friday.  Will be splitting the east side duties with current call scheduler. This position will work with MBC/HV/GS/GW schedules. Will have the ability to work remotely (home).

DUTIES

  • Maintains and updates schedules in call scheduler and practice management software.
  • Coordinates clinician call scheduler requests, in accordance with appropriate policies and procedures. Communicates with clinicians and Patient Services Supervisor/Practice Manager to ensure proper coverage in the clinic. Escalates requests that fall outside of established guidelines to Patient Services Supervisor/Practice Manager and/or Managing Partner as appropriate.
  • Refers clinician questions regarding time off balances and absences that may be related to medical issues to Human Resources. Works with administration to ensure compliance with appropriate policies and procedures related to PTO, holidays, leave of absences, etc.
  • Partners with Payroll department to create and distribute end of month PTO reports to clinicians and administration.
  • Creates, builds, updates, maintains and applies all job (on-call, surgery templates, meetings, etc.) templates in practice management software. Ensures templates are opened and updated in a timely manner.
  • Communicates call schedule changes to answering services, hospitals and other parties as needed.
  • Runs various reports within call scheduler.

QUALIFICATIONS

  • High school diploma or GED required.
  • Customer service experience required, medical office experience preferred.
  • Must be able to telecommute and agree to the terms of a telecommuting agreement.
  • Proven effective verbal, listening and written communication skills required.
  • Knowledge of or the ability to learn practice management software and call scheduler software.
  • Knowledge of keyboarding, data entry and basic computer skills, including proficiency using Microsoft Office products (Word, Outlook, Excel).
  • Ability to perform keyboarding motions.
  • Ability to speak and hear clearly in person and when using the telephone.
  • Ability to communicate well verbally.
  • Ability to read and understand written materials.
  • Must be able to pass a drug screen and background check.
  • Ability to demonstrate The Values Statement and The Patient Experience of WHA.
  • Ability to perform the essential functions of the job.

Women's Healthcare Associates, LLC is an equal opportunity employer.

Oregon employers are required by a number of state and federal agencies to display a variety of workplace notices and posters, including:
Federal Family and Medical Leave Act
https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
Oregon Family Leave Act
http://www.oregon.gov/boli/TA/docs/oflaposter2016englishlarge.pdf

Women's Healthcare Associates, LLC
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