Women's Healthcare Associates, LLC
  • Administrative Office
  • Portland, OR, USA
  • Full Time

Medical/Vision, Dental/Orthodontia, 401(k), Employer Paid Long Term Disability Insurance, Employer Paid Life & Accidental Death & Dismemberment Insurance, Employer Paid Maternity Leave, Voluntary Short Term Disability Insurance, Voluntary Life Insurance, Voluntary Long Term Care, Flexible Spending Medical, Dependent Care, & Transportation Accounts, Paid Time Off & Holidays, Life Balance, Employee Assistance Program, Cell Phone Discounts


We wake up for women, every day. We're inspired by their strength, their stories and the choices they make in pursuing health for themselves and their families. Our vision is that every woman will have the care and knowledge she needs to lead a full and healthy life. Will you help us achieve it?

Assists with patient relations ongoing functions and projects. Assists in documenting and conducting patient concern resolution. Provides administrative support to Risk and Compliance Manager.

DUTIES

  • Takes responsibility for and demonstrates safe work practices.
  • Maintains regular and predictable attendance.
  • Maintains WHA confidentiality standards.
  • Attends WHA and office meetings.
  • Models The Values Statement and The Patient Experience of WHA.
  • Resolves intermediate-level patient concerns and tracks concern resolution. Ensures timelines for patient contact are met and complaint documentation is completed. Coordinates financial adjustments with Patient Financial Services.
  • Collects data and runs reports to trend patient complaints for improvement planning.
  • Supports patient complaint and patient safety software, manages user permissions, conducts training, acts as internal troubleshooting resource.
  • Creates and distributes agendas and supporting materials, takes minutes and sends meeting reminders for the Risk Management and Patient Experience committees.
  • Facilitates HIPAA Incident Risk Assessments
  • Provides administrative support by scheduling meetings, preparing agendas, taking minutes and capturing action items and following-up on deliverables.
  • Provides general administrative support, including scanning, mailing, copying, faxing, filing and submitting check requests.

QUALIFICATIONS

  • Bachelor's degree or equivalent experience.
  • 1-2 years of experience in a business environment with a customer service focus.
  • Excellent verbal and written communication skills.
  • Must have high level of interpersonal skills to handle sensitive and confidential situations.
  • Experience providing general office/administrative assistant support required.
  • Knowledge of proper business writing standards for letters, memos and other internal and external correspondence. Experience taking minutes.
  • Advanced knowledge of Microsoft Office products (Word, Outlook, Excel, Visio, and PowerPoint).
  • Current driver's license and vehicle, or ability to procure transportation to other clinics or meeting sites.
  • Ability to demonstrate the Values Statement and The Patient Experience of WHA.
  • Ability to perform the essential functions of the job and demonstrate the core competencies

Women's Healthcare Associates, LLC is an equal opportunity employer.

Oregon employers are required by a number of state and federal agencies to display a variety of workplace notices and posters, including:
Federal Family and Medical Leave Act
https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
Oregon Family Leave Act
www.oregon.gov/boli/TA/docs/oflaposter2016englishlarge.pdf

Women's Healthcare Associates, LLC
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